Account Manager, Client Relations – Multi-Unit

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Insurance Business Development team, in the Account Manager, Client Relations – Multi-Unit position. In this role, you will promote and provide guidance on CMHC’s mortgage loan insurance products for multi-unit residential properties, while building and maintaining strong business relationships in an assigned portfolio.

You will work closely with lenders to identify opportunities, deliver targeted training, and support initiatives that strengthen the client experience.

This is a temporary position of a duration of 18 months.

Travel is required based on lender needs, primarily within the Greater Toronto Area.

What you’ll do:

• Collaborate with leadership and the National Key Account Management team to develop and implement multi-unit strategies across the region.
• Work closely with Multi-unit Operations to ensure a seamless and consistent client experience.
• Design and implement tactical plans based on client needs and volumes, maintaining strong relationships with key decision-makers.
• Deliver targeted presentations and training to improve product knowledge and enhance application quality.
• Manage client expectations around declined or escalated applications with clear, professional messaging.
• Lead strategic discussions with clients to identify opportunities and align with CMHC’s business objectives.
• Monitor and report on industry trends, client strategies, and operational shifts to inform CMHC’s direction.
• Represent CMHC at industry events and forums to strengthen relationships and promote our multi-unit offerings.

What you should have:

• A university degree in finance, business administration, or marketing.
• A minimum of five years of experience in the mortgage industry. An equivalent combination of education and experience can be considered.
• An expertise in loan origination, insurance, and mortgage underwriting.
• Strong skills in financial analysis and credit assessment, especially for multi-unit properties.
• A proficiency in sales techniques and customer relationship management (CRM).
• An advanced proficiency with presentation tools and computer systems.
• Excellent oral and written communication, negotiation, and strategic relationship-building abilities.
• An experience in training, group facilitation, and delivering professional presentations.

It would be great if you also had:

• A broad knowledge of CMHC's business, mandate and objectives.

Posting closing date

Note, the competition will remain active until filled.

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!