About this role

Job Overview

CARMA, a globally recognized leader in media intelligence, is seeking a skilled and motivated Account Manager to join its Client Success team in Saudi Arabia.

In this vital role, you will be instrumental in nurturing client relationships, ensuring the seamless delivery of services, and deeply understanding client needs to identify opportunities for account growth. You will collaborate closely with internal teams to deliver exceptional solutions and maintain high levels of client satisfaction.

This position is specifically open to Saudi nationals as part of CARMA's commitment to Saudization initiatives.

Location

Riyadh, Riyadh Province, Saudi Arabia

Employment Type

Full-time

Work Arrangement

On-site

Sector

Media Advertising & Communications

Experience Level

Mid-level (3-5 years)

Application Deadline

November 3, 2026

About the Company

CARMA stands as a globally recognized leader in media intelligence, boasting decades of experience in empowering PR and communications professionals. The company excels in helping clients effectively monitor media, measure meaningful impact, and demonstrate the value of their work.

Leveraging cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in over 100 languages, CARMA combines this with deep human expertise. This fusion delivers actionable insights that inform strategy and drive critical business decisions.

With a diverse global team supporting thousands of organizations worldwide, CARMA is dedicated to transforming complex media data into clarity and context. They enable partners to elevate the impact of earned media and deepen their understanding of stakeholder influence across various markets.

Job Description

CARMA, a globally recognized leader in media intelligence, is seeking a skilled and motivated Account Manager to join its Client Success team in Saudi Arabia.

This position is specifically open to Saudi nationals as part of CARMA's commitment to Saudization initiatives.

Required Skills

Account ManagementClient ServicingMedia IntelligencePublic RelationsCommunicationsEnglishArabicPresentation SkillsInterpersonal SkillsRelationship BuildingOrganizational SkillsMultitaskingProblem-SolvingNegotiation Skills

Key Responsibilities

Build and maintain strong, long-term relationships with clients, ensuring high levels of satisfaction and retention.
Manage a portfolio of client accounts, ensuring smooth service delivery and timely completion of deliverables.
Understand client business needs and recommend suitable solutions to maximize value.
Identify upselling and business growth opportunities within existing accounts.
Oversee client onboarding, account activations, and platform training.
Manage client contracts, account profitability, and service commitments.
Prepare and deliver regular performance reports, client presentations, and quarterly business reviews.
Conduct regular client health checks to monitor satisfaction, address concerns, and identify areas for improvement.
Collaborate with internal teams across CARMA's regional offices to coordinate projects and meet client expectations.
Proactively resolve client issues and maintain strong, trusted partnerships.
Provide regular account updates and progress reports to clients and internal management.
Ensure compliance with CARMA's policies, procedures, and service quality standards.

Qualifications

Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
3–4 years of experience in Account Management, Client Servicing, or a similar client-facing role.
Previous experience in Media Intelligence, PR, or Communications is a plus.
Excellent command of English, written and spoken.
Strong communication, presentation, and interpersonal skills.
Proven ability to build and maintain client relationships.
Strong organizational and multitasking skills, with the ability to manage multiple accounts and deadlines.
Good analytical, problem-solving, and negotiation skills.
A proactive, client-focused mindset with the ability to work independently and collaboratively.
Saudi nationality, in line with the role's Saudization requirements.

About This Role

In the dynamic landscape of media intelligence, CARMA is experiencing significant growth, driving demand for skilled professionals. This role is pivotal in managing key client relationships, ensuring seamless service delivery, and identifying strategic growth opportunities within existing accounts. You will leverage industry-specific keywords such as media monitoring, PR evaluation, and client retention strategies. Your impact will directly influence client ROI and CARMA's market expansion, signaling a crucial role in organizational growth and client success.

Account Manager