Account Manager

Account Manager

• The British Council is the United Kingdom’s international organisation for cultural relations. The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide. We call this cultural relations. We build trust and understanding for the UK to create a safer and more prosperous...

Account Manager

• Job Type Contract
• Qualification BA/BSc/HND
• Experience 3 years
• Location Abuja
• Job Field Sales and Business Development

Role Purpose

• The purpose of this role is to manage a pipeline of qualified opportunities to win new business and a portfolio of existing accounts to retain and grow income and ensure we are delivering on customer goals.
• This role will work with stakeholders across our Examinations business to sell solutions covering our Examinations products and work closely with different stakeholder groups during solution design, proposal/bud development and through delivery.
• They will be the key point of contact for the B2B Accounts they manage, internally and externally.

Main Accountabilities

Strategy and/or Planning:

• Contribute to the development and execution of B2B sales strategies within an assigned territory, supporting revenue growth and business objectives.
• Use market insights and performance data to inform business planning, sales priorities, and income targets.

Business Development:

• Identify, develop, and secure new business opportunities through prospecting, networking, and tender monitoring.
• Manage the sales pipeline from lead generation through to proposal development, negotiation, and contract close, working collaboratively with internal teams to deliver customer-focused solutions.
• Support marketing initiatives that drive lead generation and business growth.

Achieving Sales Targets:

• Take ownership of achieving agreed sales and revenue targets by managing opportunities effectively and ensuring a seamless customer experience throughout the sales cycle.
• Lead solution development, coordinate stakeholder input, negotiate commercial agreements, and recommend improvements that enhance sales performance, operational efficiency, and service quality.

Relationship and Stakeholder Management:

• Serve as the primary contact for assigned customers, building strong relationships that support customer satisfaction, retention, and growth.
• Develop and implement account plans, coordinate cross-functional account teams, and identify opportunities to expand customer relationships through additional British Council products and services.

Analysis and Reporting:

• Maintain accurate customer and opportunity data within CRM and business systems.
• Monitor sales, delivery, and retention performance, providing data-driven insights that support decision-making, continuous improvement, and the achievement of business objectives.

Managing Self and Others:

• Coordinate activities across internal teams and external stakeholders to ensure efficient delivery of services and customer solutions.
• Monitor progress against agreed standards and timelines, while promoting collaboration, knowledge sharing, and best practice across the organisation.

Role specific skills:

• High-level sales and negotiation skills
• High-level stakeholder management skills
• Project Management skills
• Proficiency in Microsoft office programs.

Qualifications

• Sales or Marketing qualifications
• University degree or equivalent in a relevant subject or discipline.

Knowledge and Experience:

Minimum/essential:

• 3+ years of sales experience to include some experience of B2B sales
• Familiarity with Salesforce or use of similar CRM
• Proficiency in Microsoft office programs

Desirable:

• Solution-sales experience in large sectors (e.g financial services, media, pharmaceuticals tourism, government sector etc).

Languages:

Essential:

• English level at C1 speaking and writing.

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