About this role
About the Role The Account Management organization is seeking a tenured account manager with experience managing high-value technical accounts to help retain and grow Square's presence in the mid-market space. You will work with top C-level executives and technical leaders in complex, global organizations and act as an internal advocate for Square's highest-value clients.
What You'll Do
- Manage a book of ~50 Mid-Market Sellers
- Retain and grow portfolio via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
- Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
- Negotiate contracts for use-case expansion and retention of your sellers
- Serve as the voice of the upmarket seller with Product Teams
- Provide white-glove client service to ensure resolution of seller issues
- Inform operations and program design for this segment at scale
What We're Looking For
- 5+ years of account management or sales experience
- Consistent over-performance on key metrics
- Remarkable discovery skills with customers
- Experience within the Retail industry
- A technical solutioning framework, including the ability to conduct requirements gathering
- Proven experience managing projects internally with engineering, product and finance teams
- Contract and/or pricing negotiations experience with external senior stakeholders
- Excellent written and verbal communication skills
- Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
- Growth mindset, positive outlook, empathetic and collaborative team player
Compensation & Benefits
- Salary ranges by zone (USD/year): Zone A: 135,200 - 202,800; Zone B: 125,800 - 188,600; Zone C: 119,000 - 178,400; Zone D: 108,200 - 162,200
- Benefits: Remote work, medical insurance, flexible time off, retirement savings plans, modern family planning