About this role
Job title: Account Manager
About the Role Small businesses fuel Australia’s economy — and you’ll be the partner that helps them thrive with Square. You’ll build meaningful partnerships with SMBs, understand their unique needs, and advocate for them within Square.
What You'll Do
- Own, retain, and grow a portfolio of SMB merchants, driving adoption of Square tools and delivering tangible results.
- Act as the voice of merchants within Square, surfacing insights to shape products and partnerships.
- Build trusted relationships with top merchants and maintain consultative connections across your portfolio.
- Drive expansion through product adoption, upselling, and value-based recommendations.
- Balance proactive outreach, retention activities, and growth opportunities with strong organization and time management.
- Collaborate with cross-functional teams (Sales, Product, Support) to tailor solutions for each merchant.
- Own clear outcome-based growth and retention goals for your portfolio.
What We're Looking For
- 3+ years of experience in account management, sales, or consultative roles.
- Consultative, customer-first mindset with a genuine passion for helping SMBs succeed.
- Strong organizational and time management skills with ability to juggle high-volume outreach.
- Excellent communication skills; able to simplify complex ideas.
- Commercial acumen and curiosity around small business drivers and how Square can accelerate success.
- Growth mindset and builder’s mentality; eager to experiment, learn, and improve.
- Track record of delivering measurable outcomes and trusted advisor status with clients.
Compensation & Benefits
- Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning, among other benefits at Block.