About this role
Account Manager - BaaS
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KEY RESPONSIBILITIES
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Manage and grow relationships with BaaS clients, fintechs, corporates and strategic partners.
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Serve as the primary point of contact for assigned clients and ensure a high-quality client experience.
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Understand client business needs and recommend relevant banking and BaaS solutions.
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Drive onboarding, implementation and ongoing account management for clients.
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Identify opportunities for upselling, cross-selling and business growth.
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Work closely with Product, Technology, Operations, Compliance and Risk teams.
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Monitor client performance, transaction volumes, and usage trends.
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Analyze account data and provide insights that improve client engagement and business outcomes.
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Prepare account reviews, performance reports and client updates.
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Stay informed on developments in fintech, payments and digital banking Support business development initiatives and contribute to the growth of the BaaS portfolio.
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WHAT WE'RE LOOKING FOR
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Bachelor's degree in Business, Finance, Economics, Marketing, Technology or a related field.
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Minimum 3-4 years' experience in account management, relationship management, business development or client success.
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Experience in BaaS, fintech, banking, payments or financial technology will be an added advantage.
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Strong understanding of digital financial products and customer journeys.
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Excellent relationship management and communication skills.
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Strong commercial and negotiation skills
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Ability to understand client needs and translate them into practical solutions.
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Strong analytical, problem-solving and presentation skills.
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Self-driven, target-oriented and comfortable working in a fast-paced environment.