Account Manager - B2B SaaS (Hybrid)

Account Manager - B2B SaaS (Hybrid)

Lucen Timeline is a Visme sister company and it's a fast-growing SaaS company that helps professionals simplify complex project visuals with elegant timelines, roadmaps, and Gantt charts built right inside PowerPoint. With millions of users worldwide - from Fortune 500 enterprises to global nonprofits - we’re trusted by teams who need to communicate plans clearly and drive alignment.

We’re now entering an exciting next stage: expanding beyond our flagship product into a multi-product SaaS portfolio. With the recent additions of new products, our focus is on deeper enterprise adoption, stronger cross-sell motions, and building long-term strategic customer relationships.

This role sits in Sales. You will carry a quota covering renewal, expansions, and cross sells on assigned book of business. This role is for Hybrid setup with 2-3 days weekly in the office.

What you’ll do

• Act as the primary point of contact for assigned accounts, ensuring smooth renewals while nurturing customer relationships.

• Manage renewal cycles - forecasting, pricing, negotiation, and contract execution.

• Proactively identify under-utilized accounts and drive recovery actions.

• Surface and act on upsell/cross-sell opportunities.

• Conduct discovery-driven check-ins and business reviews that evolve into growth conversations.

• Track and report on renewal rates, ARR health, and expansion pipeline.

• Share customer insights with Product, Growth, and Sales to inform roadmap and GTM.

• Contribute to team playbooks, renewal frameworks, and best practices as the role matures.

• Build strong relationships with stakeholders at multiple levels - from champions and users to procurement and IT.

• Who you are

• 3-5+ years in SaaS account management, renewals, or commercial customer success.

• Comfortable owning numbers — renewals, expansions, cross sells. Proven track record of meeting quota on renewals and upsell/expansion.

• Strong negotiation skills and experience working with IT procurement and asset management teams.

• Excellent communication and relationship-building abilities, from users to executives.

• CRM fluency (HubSpot/Salesforce) and disciplined pipeline/forecasting habits.

• A growth mindset - excited to adopt the growing function of account management as it evolves at Lucen.

• Relationship-first — you build genuine trust and know the best way to drive revenue is to make partners feel like real partners, not ticket numbers.

• Proactive by default — you identify risk and opportunity before they become obvious.

• Comfortable with commercial conversations: pricing, renewals, contract terms, and negotiation.

About the company

Visme

Actively Hiring

Speak Loudly. Speak Visually

51-200 Employees

Washington DC

Startup

SaaS

Presentations

Small and Medium Businesses

Design

Data Visualization

Document Management

Graphic Design

• B2B
• Growth Stage
• Expanding market presence

Perks Retirement plans Retirement plan and company match are available to U.S. employees.

Work at office for home We keep it simple: Whether you do it from home, office or in a closet it don't matter to us. Long as it gets done, from a private/secure area.