Account Manager

Job title: Account Manager

About the Role

At Atlassian, Account Managers drive retention and expansion for our largest Enterprise customers. This role focuses on accelerating revenue growth by expanding existing footprints, building Senior and Executive relationships, and leading end-to-end sales cycles across Atlassian's product suite. You will collaborate with Global Sales and cross-functional teams to realize customer value and drive total book of business growth.

What You'll Do

• Accelerate revenue growth by leveraging existing customer footprints to maximize expansion via a top-down, solution-oriented approach.

• Drive best-in-class retention across your customer base.

• Develop Senior and Executive relationships via video and in-person.

• Manage high-value renewals and expansions across our product portfolio.

• Increase customer product awareness, oversee growth opportunity management, and deliver end-to-end sales cycles for cross-sell and up-sell.

• Collaborate with Sales on account planning and driving BoB growth through market and whitespace analysis.

• Maintain understanding of product updates and articulate improvements to customers and partners.

• Ensure accurate forecasting and project documentation.

• What We're Looking For

• 5+ years in account management, inside sales, or customer success with Enterprise customers.

• Proven ability to build relationships across cultures and senior stakeholders both internal and external.

• Strategically global account planning, prioritizing customer engagements to maximize growth and retention.

• Track record of meeting performance goals.

• Experience with a small Book of Business, driving discovery, advocating for customer interests, solving complex problems, influencing outcomes, and developing high-revenue deals.

• Experience with complex, end-to-end sales cycles is preferred.

• Nice to Have

• Selling Enterprise SaaS products globally.

• Working with Channel Partners & GSIs.

• Familiarity with Salesforce, Clari, and Tableau.

• Data analysis for identifying opportunities.

• Compensation & Benefits

• Salary ranges for The United States: Zone A: $134,100 - $175,075; Zone B: $120,600 - $157,450; Zone C: $111,600 - $145,700.

• This role is eligible for benefits, bonuses, commissions, and equity where applicable.

• Atlassian offers health and wellbeing resources, paid volunteer days, and other perks.