About this role
About the Role
Own and grow a portfolio of B2B SaaS customers using an AI-powered phone assistant. You will work with Customer Success, Product, and Marketing to improve adoption, demonstrate customer value, and drive account growth.
What You'll Do
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Act as the primary contact for assigned customers throughout their lifecycle.
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Run account reviews and discovery conversations to identify new use cases and expansion opportunities.
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Analyze product usage and explain how AI automation can improve customer processes.
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Own expansion revenue, including upgrades, add-ons, and renewals, against monthly and quarterly targets.
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Support onboarding and ongoing adoption to strengthen retention.
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Share structured customer and market feedback with Product and go-to-market teams.
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Maintain accurate CRM records, forecasts, and pipeline, and conduct regular customer touchpoints and business reviews.
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Coordinate account plans with Customer Success, Product, and Marketing, and help develop the account growth approach.
What We're Looking For
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At least one year of experience in B2B SaaS sales, account management, or customer success.
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Experience with upsells, renewals, or expansion revenue in existing accounts.
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Strong product and technical understanding, with an interest in AI and machine learning.
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Native-level German and confidence leading customer calls, reviews, and demos.
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A structured, customer-focused approach and a sense of ownership; startup or scale-up experience is a plus.
Compensation & Benefits
OTE is €65,000 to €95,000 annually, comprising fixed salary and uncapped commission. Visa sponsorship is not available.
Location
On-site in Vienna, Austria, with hybrid work possible.