Account Management Officer

Account Management Officer

Job Summary

We are seeking a proactive and results-oriented Account Management Officer to join our dynamic telecommunications team. The ideal candidate will be responsible for nurturing long-term client relationships, ensuring seamless delivery of products and services, and driving overall client satisfaction and retention. This role requires excellent relationship management, communication, and problem-solving skills, as well as a proven ability to identify opportunities for account growth through cross-selling and upselling initiatives.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.

• Ensure timely and successful delivery of solutions that meet client needs and align with business objectives.

• Manage client accounts to drive satisfaction, retention, and continued engagement.

• Liaise between clients and internal teams to ensure effective communication and issue resolution.

• Identify and execute opportunities for account growth through cross-selling and upselling strategies.

• Provide regular reports on account performance, feedback, and opportunities for improvement.

• Conduct proactive client engagement calls, surveys, and follow-ups to track satisfaction and identify service gaps.

• Manage and resolve escalated client issues efficiently and professionally.

• Drive initiatives aimed at retaining existing clients and re-engaging inactive accounts.

• Maintain accurate and up-to-date client records, interactions, and agreements in CRM systems.

• Requirements & Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.

• 3 - 5 years of proven experience in Account Management, Client Services, or a similar role within telecommunications or related industries.

• Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot) and Microsoft Office Suite, especially Excel.

• Demonstrated ability to deliver client-focused solutions that enhance satisfaction and retention.

• Strong negotiation, analytical, and presentation skills.

• Excellent communication and interpersonal skills.

• Ability to multitask, prioritize, and perform effectively under pressure.

• Strong attention to detail, organizational, and follow-up abilities.

• Compensation & Benefits

• Competitive Net

Salary

250,000 - 300,000 Monthly Health Insurance Coverage Pension Contributions Performance Bonuses Airtime/Data Allowance Paid Annual Leave and Observed Public Holidays Training and Career Development Opportunities Supportive and Growth-Oriented Work Environment