Account Lead

EnerMech provides integrated solutions for complex energy projects worldwide, combining best-in-class equipment and cutting-edge technology that supports the entire asset life-cycle, along with decades of unrivaled expertise.

Every move we make is intentional, ensuring energy infrastructure runs smoothly and efficiently. Guided by our values and foundational principles we drive positive impact, delivering seamless, transformative solutions that get it right first time.

At EnerMech, our vision is clear and ambitious: to be the leader in specialist technical solutions across all markets, sectors, and regions we engage with.

We are committed to optimizing performance, boosting reliability, and enhancing efficiency. Our mission is simple: to work in partnership with our customers to safely provide specialist technical solutions for energy and infrastructure assets globally.

Role Overview

Account Lead will manage the successful delivery of contracted services for assigned client accounts within our Lifting Solutions O&M business. This role is responsible for ensuring safe, high-quality, efficient, and commercially effective service delivery across client operations, including personnel, equipment, maintenance, project execution, reporting, and customer relationship management.

The Account Lead will serve as a key point of contact between EnerMech and the client, ensuring contract requirements are met while identifying opportunities to improve service delivery, strengthen client relationships, and support business growth.

Key Responsibilities

• Manage the day-to-day delivery of assigned client contracts, including core crew, ad hoc support teams, equipment, maintenance, and project requirements.
• Ensure EnerMech meets client expectations for safety, quality, service delivery, commercial performance, and operational excellence.
• Build and maintain strong working relationships with client stakeholders, asset teams, technical teams, and internal EnerMech departments.
• Support client planning meetings, mobilisation readiness, gate compliance, maintenance planning, and operational coordination.
• Lead and manage contract-specific KPIs, client reporting, monthly reporting, QPRs, FPALs, and performance reviews.
• Coordinate sales enquiries, mobilisations, demobilisations, aged debt, equipment requirements, client meetings, planning, and technical support.
• Provide first-line technical support and coordinate client requirements, including breakdowns and urgent operational needs.
• Liaise regularly with offshore and site-based crews regarding maintenance, operations, planning, and service delivery.
• Travel offshore as required to conduct audits, management visits, and surveys.
• Maintain contract maintenance records, routines, corrective actions, and scheduling within client maintenance management systems.
• Monitor maintenance backlog and immediately escalate any safety-critical maintenance concerns to the client and internal technical authority.
• Review and approve contract-related CTRs, work packs, invoices, and other documentation as the Contract Representative.
• Ensure NAV and internal systems are used effectively to track, manage, and report business performance.
• Manage work in progress, aged debt, accounts payable, invoicing, and contract financial performance.
• Develop annual OPEX and CAPEX budgets for assigned contracts.
• Coordinate incident investigations, root cause analysis, and corrective action closeout.
• Support employee relations, performance management, development, and resourcing activities in partnership with HR.
• Promote EnerMech’s wider capabilities to add value, resolve client issues, and support business growth.
• Maintain accurate business forecasts associated with assigned contracts.
• Support annual and five-year crane plans and budgets where applicable to the Cranes business line.

Requirements

• Demonstrable experience managing and delivering services within an offshore, industrial, oil and gas, or energy-related environment.
• Proven experience leading operational teams and supporting client organizations while maintaining high standards of safety, quality, and service delivery.
• Strong commercial awareness with experience managing budgets, work in progress (WIP), aged debt, invoicing, and overall contract performance.
• Experience coordinating offshore personnel, technical teams, maintenance activities, and client stakeholders.
• Working knowledge of applicable industry legislation, safety case requirements, major accident hazard management, and relevant regulatory standards (e.g., DCR, PFEER).
• Experience with maintenance management systems, business reporting tools, CTRs, work packs, and contract administration processes.
• Mechanical Engineering degree or relevant technical qualification preferred; equivalent industry experience will also be considered.
• Experience within lifting, cranes, mechanical services, offshore maintenance, or asset integrity environments is highly desirable.
• Valid offshore survival certification and offshore medical certification are required.
• Strong leadership, communication, and relationship management skills with the ability to influence stakeholders at all levels.
• Demonstrated ability to identify opportunities for continuous improvement, challenge traditional thinking, and drive operational excellence.
• Strong planning, organizational, and problem-solving abilities with a proactive and customer-focused approach.

Benefits

• At EnerMech, you'll join a global organisation where innovation, collaboration and technical excellence drive everything we do. You'll have the opportunity to influence business strategy, develop long-term customer partnerships and contribute to some of the world's most challenging energy and industrial projects.

• We offer a collaborative and entrepreneurial environment where commercial leadership is valued, professional development is encouraged and your contribution will directly support the continued growth and success of our business.

• Diversity & Inclusion

• EnerMech is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from candidates of all backgrounds and experiences.