Account Executive, SMB Cross Sell

Shopify – Account Executive, SMB Cross Sell

Key Responsibilities

• Engage with merchants to tailor Shopify’s solutions to their unique business goals.
• Develop strategic plans to identify and target potential customers in the SMB segment.
• Lead high-volume outreach through calls, emails, and social media to qualify leads.
• Manage comprehensive sales cycles from contact to contract, maintaining a robust pipeline.
• Collaborate with cross-functional teams to enhance client outcomes.
• Stay informed on product features and market trends to provide optimal merchant advice.
• Proactively build your sales pipeline, demonstrating strategic forecasting.

Qualifications

• Proficiency in English, with native or bilingual proficiency in one other European language
• Proven experience in closing sales roles with a track record in the SMB segment.
• Consultative mindset with a passion for acquiring new business.
• Ability to navigate complex sales cycles and engage with multiple stakeholders.
• Experience with CRM tools and familiarity with sales engagement platforms.
• Strong communication skills and ability to build trusting relationships.
• Self-motivated, results-driven, and comfortable with outbound prospecting.

What we’re looking for in salespeople:

• Builder mindset: You don’t just follow a playbook—you improve it. You test, iterate, document, and scale what works.

• Closing discipline: You’ve owned outcomes and can run a process forward with urgency and rigor (closing experience required for AE roles).

• Outbound excellence: You proactively create a pipeline through high-intent outreach across channels (calls, email, social, events, partners).

• Technical sales craft: You run structured discovery, quantify impact, build mutual plans, and maintain strong CRM hygiene/forecasting.

• Execution intensity: You bring pace, resilience, competitiveness, and the ability to take a hit and keep going.

• High agency: You default to action, take ownership, and don’t wait to be told.

• Thrive in ambiguity + change: You stay effective when priorities shift, products evolve, and you’re building while selling.

• AI Fluency: Demonstrable experience of leveraging AI tools to supplement your sales process

• How we work

• Shopify rewards builders with high agency. You’ll have real autonomy, high standards, and a fast pace. We iterate, we challenge each other, and we expect you to take ownership of outcomes—not wait for perfect conditions. If you want comfort and certainty, this won’t fit. If you want responsibility and growth, it will.

• About the discipline

• Sales at Shopify

• Every discipline at Shopify works close to real merchant problems. You'll join a team that owns meaningful scope, ships to a high bar, and helps millions of entrepreneurs start, run, and scale their businesses.

• Growth and rewards

• Mastery-matched compensation.

• ~Mastery

• At Shopify, getting better at your craft and increasing your impact is how it grows. Twice a year, we assess both in our ~Mastery cycle, Shopify’s performance review. Achieving higher ~Mastery is a promotion, and when you earn a promotion your total rewards grow with it. Crafter and manager are equal paths, so you can pursue excellence in the craft you’re best at.

• Total Rewards

• With Flex Comp, your Rewards Wallet gives you agency over your compensation mix. Adjust your mix of cash, restricted share units, and stock options (including programs like Long-Term Equity)* to where it makes sense for you, and mix it up anytime as life and priorities change. Buying a house? Want more skin in the game? Just experimenting? It’s your call.

• Flex Comp program offerings vary based on location, role, and employment type. Full details are set out in our Terms & Conditions and related plan documents.

• Built for real life

• Room for the rest of your life.

• Flexible work, remote by design

• A flexible vacation policy means most Shopifolk can take the vacation days they feel they need to recharge.

• If a change of everyday scenery is more your jam, Destination 90 means you can work from (almost) anywhere in the world for 90 days of the year.

• Your setup

• Your battlestation is your home base. Request the desk, chair, and AV gear you need to get shit done.

Benefits

• You need ‘em, we’ve got ‘em. Our health and welfare benefits may include health, dental, vision, disability, and life insurance depending on your country. If you’re in a country without a package, you'll receive a monthly allowance. We also offer mental health support for you and your dependents, including immediate and confidential services like counseling and coaching sessions.

• Family support

• We offer fertility benefits globally, along with paid parental leave to welcome a new family member.