About this role
Account Executive - AI Solutions
About the job
We are hiring two Founding Account Executives - AI Solutions who can drive revenue, own customer outcomes, and help shape how AI is deployed in real-world customer operations.
You will be responsible for selling Retention Express's omnichannel AI customer engagement platform, while staying close to the customer to ensure success, adoption, and long-term value.
What you'll do
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Own the full sales cycle: outbound prospecting, discovery, demo, proposal, and close
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Sell consultative AI customer engagement solutions that deliver measurable operational and financial outcomes
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Build and manage a pipeline of SMB and Mid-Market businesses across membership, subscription, automotive, home services, healthcare, legal, property management, and other high-volume consumer service industries
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Identify customer pain points and position solutions tied to ROI, cost savings, and revenue impact
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Solutioning & Customer Engagement
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Translate real-world operational challenges into AI + human solutions
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Collaborate with internal teams to design tailored customer playbooks
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Communicate technical and operational value to business and non-technical stakeholders
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Post-Sale Ownership & Expansion
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Stay engaged post-sale to ensure successful onboarding and adoption
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Participate in periodic AI quality reviews to ensure customer conversations reflect brand objectives
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Identify upsell and expansion opportunities across accounts
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Build & Improve the Sales Motion
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Contribute to refining messaging, pricing, and go-to-market strategy
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Provide feedback from the field to improve product, positioning, and onboarding
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Help build scalable sales playbooks as we grow