Account Director

Account Director

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner.

This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts.

62,637 PIXEL-PERFECT PROJECTS DELIVERED TO 450+ HAPPY CUSTOMERS

What You'll Do

• Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust.

• Develop and execute account growth strategies, identifying upgrade and expansion opportunities.

• Lead renewals and commercial negotiations in partnership with leadership.

• Build strong relationships with senior stakeholders and procurement teams.

• Translate customer goals into scalable creative programs and solutions.

• Partner with Project Managers and Producers to ensure seamless delivery across workstreams.

• Act as the senior escalation point, resolving issues quickly and maintaining customer confidence.

• Monitor account health, burn rates, and pacing to ensure performance and profitability.

• Develop ROI-driven business cases that demonstrate the value of Superside’s model.

• Identify opportunities to leverage AI and automation to improve customer outcomes.

• Coach and develop PMs and Producers to raise the bar on delivery and customer management.

• Partner with Creative, Product, and Operations to align on resourcing and execution.

• What You'll Need to Succeed

• 5–10+ years of experience in account management or client services in creative, marketing, or digital environments.

• Proven track record of managing and growing enterprise or high-value global accounts.

• 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).

• Strong commercial acumen with ownership of revenue, retention, and growth targets.

• Experience working with enterprise, SaaS, D2C, or B2B clients.

• Proven ability to manage senior stakeholders and navigate complex organizations.

• Experience leading and developing cross-functional teams.

• Strong operational mindset with the ability to scale delivery while maintaining quality.

• Ability to translate business objectives into actionable programs and outcomes.

• Excellent communication skills with a structured, solution-oriented approach.

• Why Superside

• Why join us

• Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.

• Remote-first. Customer-led.

• Global Talent, Remote by Design

• Join a global community spanning 60+ countries, where remote work isn’t just a perk, it’s how we deliver our best. At Superside, being remote means fully committing to our customers and collaborating seamlessly across time zones.

• Fuel your Ambition

• High Performance, Low Ego

• Experience a fast-paced, high-energy environment with truth-seeking teammates. We foster trust, collaboration, and continuous learning to grow individually and together.

• Shape the Future

• Impact Meets Opportunity

• Join at the perfect moment: influence our product like a startup while enjoying the stability of a thriving scale-up. Your ideas are welcome—improve, innovate, and lead with us.

• Evolve with Us

• Growth, Mentorship, and Leadership

• Advance your career through growing responsibility and mentorship. We're here to support your leadership journey while disrupting a global industry with massive potential.

• elevate your career

• Our commitment to your career

• We give you the necessary tools and resources to take control of your development and unlock your full potential.

• With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.