About this role
Account Director
Job Description
- Act as the Client Lead — the single point of accountability for the account
- Create and foster client relationships across business, sales, and marketing stakeholders
- Deliver targeted P&L across the account portfolio
- Understand and translate client's business, sales, and marketing objectives into effective solutions
- Proactively identify and pitch new opportunities that expand the client relationship
- Lead the concept-to-delivery lifecycle of client engagements, partnering with internal specialist teams as needed
- Manage team — Account Managers and Account Executives
- Train and develop junior staff members
- Drive opportunities for additional revenue through account growth
- Budgeting and account planning
- Adherence to QA processes
- Other duties as required by Management
Qualifications and Skills
- Graduate / post-graduate in Business Management or related field
- Overall 10+ years' experience in client relationship management, with at least 3 years of dedicated B2B experience
- Proven ability to solve B2B client problems end to end — from concept through to delivery
- Successful track record of building relationships and managing engagements with senior business, sales, and marketing executives
- Strong customer service outlook with excellent communication and interpersonal skills
- Ability to quickly gain in-depth knowledge of customers' needs, requirements, and organisational structures
- Strong business, technical, and problem-solving skills
- Highly organised, with demonstrated ability to create and manage complex account