About this role
Job title: Account Associate
About the Role
At Atlassian, you will join a distributed-first team focused on maximizing customer value through adoption and renewal. The Account Associates team drives retention and expansion across Atlassian's enterprise customers by mitigating churn and uncovering new opportunities. This role partners with sales, customer success, and solution partners to ensure customer outcomes at renewal.
What You'll Do
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Deliver best in class Net Retention and Gross Retention rates through effective communication, risk mitigation and expansion discovery
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Manage a diverse portfolio of Enterprise customers through the contract management lifecycle
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Partner with the Sales Teams on account planning to ultimately drive total book of business growth
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Understand and document customer business priorities, as well as current use of Atlassian product suite, to optimize Atlassian's value while discovering cross-sell and upsell opportunities for the Account team
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Foster relationships and collaboratively sell with Atlassian Solution Partner sales representatives
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Accurately forecast your pipeline for renewal opportunities on a weekly cadence
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Maintain operational excellence through continuous improvement, prioritization, and accountability
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What We're Looking For
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3+ years of experience in account management, customer success, sales, or other relevant business area working with enterprise (Fortune 1000) customers, preferably with direct client management for B2B Software as a Service
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Background in consultative sales approach with an emphasis on discovery; ability to navigate complex business needs and requirements
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Success with building strong relationships while simultaneously growing accounts across your book of business, and demonstrated ability to prioritize and manage your time amidst competing priorities of a high growth business
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Passion for meeting or exceeding performance goals
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Familiarity with the Atlassian product suite; understanding of common uses cases and ways of work, as well as CRM tools (Salesforce preferred) and Business Intelligence (Tableau), CSM platforms (Gainsight), forecasting software (Clari), and work collaboration tools (Zoom, Slack, and Google Suite preferred)
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Experience working with channel partners and resellers
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Interest in agile ways of working, project management, DevOps and automation, or IT service management
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Portuguese language proficiency required
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Nice to Have
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Interest in working with distributed teams, strong analytical skills, and a proactive mindset toward customer value realization
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Compensation & Benefits
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Base pay within the United States ranges by geographic zone: Zone A: 98100-128075; Zone B: 88200-115150; Zone C: 81000-105750
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This role may be eligible for benefits, bonuses, commissions, and equity
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Atlassian offers a wide range of perks and benefits designed to support you and your family, including health and wellbeing resources and paid volunteer days