Account Associate

Account Associate

Team: Client Success Work Type: Full Time Location: Guadalajara, MX

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

This role will focus on mastering the basics of what it takes to deliver Operational Excellence. As a Mexico Account Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills, and work to develop other tasks to continue building your skill set within Mexico Operations. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.

What You’ll Do

• Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution
• Focus on accuracy and timeliness while building loads for our customer account(s)
• Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network while taking into consideration and minimizing transit time from origin to destination
• Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
• Communicate with customer contacts proactively when a shipment will be delayed
• Obtain pertinent and required information for pre-pickup preparation and communicate with customer contacts proactively
• Prioritize exceptions by working with the Carrier team to provide timely updates to customers
• Proactively work with management to determine any potential concerns for aging for your customer
• Manage your customers external transportation management system (TMS)
• Receive and review required border documentation needed to cross the US/Mexican border and ensure documents are accurately made
• Understand and execute the process of transloading
• Be aware of the complemento carta porte (CCP) regulations and carry out the process needed to transit customer goods through Mexico
• Understand and analyze market updates, past lane history and ARRIVEnow tools to maximize profitability on your customer account(s) to help push strategic coverage decisions on offer manager
• Proactively track, manage and request customer