Accessibility Manager

Accessibility Manager

locations

Preston, Bartle Court Business Centre, PR4

Farringdon, London, United Kingdom

time type

Full time

posted on

Posted Today

job requisition id

JR-93621

Job Summary

Company: Cuffe and Taylor

Department: Operations

Location: Preston or London (UK) with some travel required

Reports to: Senior Event Manager

Working Hours: 09:00am – 17:00pm, 40 hours per week with extra weekend working throughout festival season onsite

Job Type: Fixed term, 12 months

The Company

Cuffe and Taylor is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

Cuffe & Taylor is one of the UK’s leading live music, theatre and entertainment promoters, delivering major concerts, festivals and tours across the UK and internationally.

The company has worked with some of the world’s biggest artists, including Diana Ross, Lionel Richie, Britney Spears, Kylie, Lewis Capaldi, Sam Fender, Stevie Wonder, Justin Timberlake, Noah Kahan, Alanis Morissette, Robbie Williams, Richard Ashcroft, Becky Hill, Biffy Clyro and Fatboy Slim.

Its extensive outdoor portfolio includes Lytham Festival, Blackweir, Live at Powderham, Scarborough Open Air Theatre, Live at The Piece Hall, Blenheim Palace Festival, Bedford Summer Sessions, Depot Live at Cardiff Castle, Forest Live and Live at Lincoln Castle.

Cuffe & Taylor also operates a successful UK and international theatre touring division, programming thousands of performances across live entertainment, podcasts, screen-to-stage adaptations and musical theatre. In 2023, its original production Hey Duggee – The Live Theatre Show won the Olivier Award for Best Family Show.

Role Description

The Accessibility Manager will be a key member of the Operations team, responsible for the planning and delivery of accessible ticketing, facilities and services across Cuffe & Taylor events. The role covers all aspects of accessibility management, including systems and process development, on-site delivery, stakeholder engagement and reporting, while working closely with Ticketing, Event Management, Marketing and external disability and inclusivity suppliers and organisations.

We are looking for someone with excellent organisational, communication and relationship-building skills who can manage multiple priorities in a fast-paced live events environment, with a genuine commitment to inclusivity and improving the fan experience. Previous experience within accessibility management, event management, disability services or customer services would be beneficial, particularly within live music, festivals, touring or large-scale outdoor events. Flexibility and a willingness to travel and work on site, including evenings and weekends during event periods, will be essential.

Who you are

Competencies / Skills / Knowledge / Experience

Essential

• Strong understanding of accessibility requirements and disability inclusion in a customer-facing environment
• Detailed project management / planning experience
• Ability to work efficiently under pressure and tight deadlines
• Excellent organisational and administrative skills
• Excellent IT skills including Microsoft Office and Excel
• Extremely well organised and self-motivated

Desirable

• Knowledge of relevant accessibility legislation and best practice (e.g. Equality Act 2010, Access Card scheme)
• Has had accessibility awareness training
• Experience with ticketing systems (e.g. Nimbus, Ticketmaster)
• Event Management training
• Experience liaising with disability and inclusivity organisations, advocacy groups or service providers
• Experience in negotiation with suppliers and partners
• Knowledge of live music industry and event management experience

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Genuine empathy and commitment to inclusivity
• Confidence to lead and manage
• Excellent communication skills
• Excellent organisational and administrative skills
• High level of integrity and discretion
• Flexibility
• Maturity and level-headedness
• Proactive approach to problem solving

What the role includes

• Develop and manage systems, workflows, and procedures for accessible ticketing across all Cuffe & Taylor events, including accessible applications. Coordinate with partners (e.g., Nimbus, Ticketmaster) to ensure accurate, up-to-date information and provide regular updates to directors, event managers, and relevant teams on accessible ticket allocations and reporting.
• Collaborate with the Live Nation team to maintain alignment with the Live Nation Accessibility Charter.
• Develop and maintain comprehensive Accessibility Management Plans (C&T Accessibility Charter), fan-facing accessibility packs/FAQs, and accessibility handbooks for staff and volunteers. Ensure accurate, consistent accessibility information is available across digital platforms.
• Effectively project manage, report on, and operationally execute the delivery of accessible facilities for our events, providing a safe, inclusive, and accessible experience for all accessible customers, artists, partners, staff, and volunteers.
• Develop and sustain strong relationships with disability and inclusivity organisations, advocacy groups, and service providers to enhance accessibility delivery and community engagement.
• Stay informed on accessibility innovations and best practices within the live music and events industry.
• Conduct on-site audits of accessibility facilities, capturing images and detailed notes to support post-event reviews and responses to feedback or complaints.
• Debrief events, gather, and report on fans feedback and insight, utilising this to influence business strategy and improve future service delivery for fans
• Provide support to the event management team as required, both on-site and in administrative tasks.
• Monitor accessibility and customer service on-site during events.
• Undertake ad hoc duties as required.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

LI-SL1

CuffeandTaylor

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

About Us

Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.

We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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