Access Management Specialist - FT

Access Management Specialist - FT

Time Type: Full time Hours per Pay Period: 80 Shift: Day Shift 8-80

Minimum: $28.75 USD Maximum: $42.67 USD(This represents the rate for an individual with significant experience in this job)

Department: Computer Operations

Current Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site.

The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.

Job Description: Access Management Specialist

Serves as a crucial primary resource for access management processes in controlling access to resources, data, systems, and applications, ensuring only authorized users have access. This includes collecting and reviewing, processing, and filing all required forms for remote external users. Analyzes access needs and sets up appropriate user access to computer systems, networks, and applications. Provides technical support and assistance to all hospital staff, for internal and external users ensuring smooth operation of IT systems, and other computer operations jobs and resolving issues efficiently.

EXPECTATION FOR ALL EMPLOYEES

Support the organization's mission, vision and values by adhering to the behavioral standards of Bay Area Hospital. Comply with all laws and regulations affecting Bay Area Hospital. Be familiar with and adhere to the Bay Area Hospital Code of Conduct and Compliance Program. Effective communication skills and the ability to work effectively with people from various backgrounds are critical.

POSITION SUMMARY

Serves as a crucial primary resource for access management processes in controlling access to resources, data, systems, and applications, ensuring only authorized users have access. This includes collecting and reviewing, processing, and filing all required forms for remote external users. Analyzes access needs and sets up appropriate user access to computer systems, networks, and applications. Provides technical support and assistance to all hospital staff, for internal and external users ensuring smooth operation of IT systems, and other computer operations jobs and resolving issues efficiently.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Create new user accounts and reactivate & modify existing accounts and applications access for user transfers, changes, admin leave, and termination events for all BAH Employees, Contingent Workers, Providers, Remote External/Internal Users, and Students
• Coordinates changes to accounts and ensuring there is the appropriate approval for all requests prior to processing the requests
• Utilizes security & distribution group membership through Active Directory
• Performs access reviews & audits, as directed
• Creates and organizes secure delivery of login credentials in coordination with Helpdesk
• Work jointly with HR team for all new user and user transfers, job addition/removal, name changes and termination events
• Works with SCHS security team when appropriate for Epic access changes, problem solving when needed for user change events
• Collaborates with Education department and outside educational institutions for student access
• Assists Epic training team investigating and resolving Epic access issues
• Works with Medical Staff and HIM for Provider access, including answering questions, processing requests, and resolving issues
• Works with Department Directors and Managers to obtain and document systems/application access requirements per assigned roles for access determination, investigation & modification
• Creates and/or reviews data access, research service requests/issues and resolves where applicable
• Creates training materials and presentations to explain access processes and procedures to other departments, users, and leadership
• Development of road maps, process outline, and strategy relating to access setup/modification procedures and executes on that strategy
• Acts as a resource and provide training to other team members on access setup and resolving access issues
• Provides first line response for users requiring assistance with IS equipment and systems and assists users with troubleshooting
• Assists with self-service password resets for AD integrated systems, and assists with passwords resets for other hospital systems
• Inputs, assigns, and tracks work orders and support tickets
• Monitors various systems as necessary to check printers, to verify interface connectivity, and to check for miscellaneous errors and problems
• Maintains knowledge of daily Helpdesk monitoring of incoming voicemail and email
• Runs/delivers/routes reports to proper destinations
• Completes daily responsibilities and issue logs
• Communicates to co-workers any pertinent issues and/or problems occurring during the shift
• Performs all the applicable shift duties, system maintenance tasks, and other data processing jobs required, such as: cleaning up outdated files, running system backups, running day-end processing, running payroll, running necessary system jobs and system reboots
• Maintains up-to-date knowledge of operating procedures and standards
• Serves as a reliable primary resource for troubleshooting various complex user issues, IS supported systems and hardware
• Analyzes issues and acts within scope of knowledge. If needed, escalates issues further to the next appropriate person(s)
• Trains other Operations staff or end users as needed
• Multitasks between regular duties and specially assigned additional projects
• Tracks and informs management of recurring problems
• Coordinates activities with Operations, Networking, Epic Training and Programming to ensure good customer service
• Works closely with Networking and Programming to help resolve more complex issues and incorporates resulting knowledge into documentation for the knowledge base
• Assists as needed with other additional responsibilities which may include, but are not limited to, submitting/processing HP printer maintenance requests, cleaning tape drives, ordering supplies, maintaining department and support telephone numbers
• Maintains the knowledge needed for filling in for other Operations staff’s primary shifts and duties
• Assists in designing and maintaining departmental operational procedures • Other duties as assigned

SKILLS AND ABILITIES

• Maintains regular, consistent, and punctual attendance at the assigned job location
• Displays excellent customer service and organizational skills
• Demonstrates the ability to follow documentation and instructions
• Exhibits the ability to deal effectively with problems and be flexible in handling tasks
• Demonstrates the ability to handle confidential information
• Demonstrates strong analytical and problem solving skills
• Demonstrates effective communication and interpersonal skills
• Demonstrates the ability to work in a team environment

WORK ENVIRONMENT

• Works in a standard office environment
• May require additional after-hours support as needed
• May require occasional local travel for meetings or training

QUALIFICATIONS

• High school diploma or equivalent; additional IT certifications preferred
• Minimum 2 years of experience in IT access management or helpdesk support
• Experience with Active Directory and Epic systems preferred
• Excellent verbal and written communication skills
• Ability to work independently and in a team environment

BENEFITS

• Comprehensive benefits package including medical, dental, vision, life insurance

• 401(k) with employer match

• Paid time off and holidays

• Career development opportunities

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