About this role
Access Center Specialist
About Us: Visiting Nurse Association Health Group is New Jersey's largest and most trusted not-for-profit provider of home health, visiting physicians, hospice, and community-based care. Our research and innovation institutes are advancing new models of care while our strong partnerships with the region's leading health systems bring together a network of clinical expertise focused on helping you achieve your best level of health.
Job Summary
We are seeking a highly motivated and experienced Access Center Specialist to join our team. As an Access Center Specialist, you will be responsible for handling all incoming calls to the agency and providing a "warm transfer" to other departments when appropriate.
Responsibilities
- Support the organization's mission by striving for excellence in all aspects of your job with a focus on positive interpersonal relationships with coworkers
- Handle all types of incoming calls
- Enter referrals into HCHB, except for the intake note
- Collaborate with team members and other departments as needed
- Adhere to the organization's policy in regards to absenteeism and appearance
Requirements
- High school diploma required
- 2-3 years of work-related experience
- Strong computer skills
- Excellent verbal and written communication skills
- Excellent interpersonal skills
Working Conditions:
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This is a full-time position in a fast-paced call center environment with heavy phone and computer use. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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Location: Monmouth County, NJ, USA, Monmouth County, New Jersey