Academic Advising Front Desk Coordinator

Job title: Academic Advising Front Desk Coordinator

About the Role This position serves as the primary front-office contact for Academic Advising at California Baptist University. It supports student success by welcoming visitors, answering inquiries, coordinating appointments, and coordinating office operations to foster a friendly, professional environment.

What You'll Do

• Act as the primary front-office contact for Academic Advising at California Baptist University, welcoming and assisting students, faculty, staff, and visitors.
• Answer, screen, and route telephone calls and electronic communications; respond to general inquiries about advising services, policies, and procedures; support advising communications through website updates, social media, and other public-facing messaging.
• Coordinate appointment scheduling for Student Success Coaches by maintaining advising calendars and helping students set up appointments.
• Support student retention by connecting students with appropriate resources, identifying those needing additional support, and facilitating timely referrals and follow-up.
• Assist students with general advising and registration questions, including course enrollment processes, and direct them to appropriate resources or staff.
• Supervise student employees by coordinating schedules, assigning duties, monitoring workflow, and supporting training and professional development.
• Coordinate daily office operations and administrative functions, including managing correspondence, maintaining records, preparing routine communications, and ensuring accurate documentation.
• Assist with planning and coordination of advising events, workshops, training sessions, outreach initiatives, and projects that support student engagement and the work of Student Success Coaches.
• Support advising leadership through data tracking and reporting, maintaining office resources and supplies, and contributing to special projects or additional operational needs.
• Provide ongoing operational and administrative support to advising leadership and collaborate with the Office of Student Success.