ABA Practice Operations & Medical Billing Virtual Assistant

Job Title: ABA Practice Operations & Medical Billing Virtual Assistant

Position Type: Part-Time | 20 hours per week Location: Remote – Philippines Pay Rate: $6–$7 USD/hour Work Schedule: Monday–Friday, 10:00 AM–2:00 PM Pacific Time (PT) | 4 consecutive working hours daily

About the Client and Role

Our client is a U.S.-based healthcare practice specializing in Applied Behavior Analysis (ABA) therapy.

We are looking for an experienced, reliable, and proactive ABA Practice Operations & Medical Billing Virtual Assistant to support daily administrative operations, medical billing, insurance coordination, client intake, and practice management.

The ideal candidate has a strong background in ABA administration and billing, familiarity with Tricare West, and the ability to independently manage multiple responsibilities, troubleshoot systems, and keep daily operations organized.

Key Responsibilities

• 1. Practice Administration & Client Coordination

• Manage daily emails, incoming calls, text messages, scheduling, and administrative follow-ups.

• Coordinate client intake, onboarding paperwork, referrals, and related communications.

• Maintain organized client records, documents, and administrative trackers.

• Assist with appointment reminders, missed calls, and general inquiries using Google Voice.

• Communicate professionally with families, insurance representatives, and other stakeholders.

• 2. Medical Billing & Insurance Coordination

• Submit ABA therapy claims daily using Office Ally.

• Track unpaid claims, rejected claims, denials, appeals, and accounts receivable (A/R).

• Assist with payment posting, reconciliation, copays, secondary insurance, and weekly billing reports.

• Verify insurance eligibility and benefits, and manage authorization requests and renewals.

• Handle Tricare West insurance workflows and communicate directly with insurance companies.

• Use Availity for insurance verification, authorizations, and payer-related submissions.

• 3. Systems Management & Technical Support

• Assist with organizing, maintaining, and troubleshooting healthcare and administrative systems.

• Support Motivity for scheduling, client records, clinical documentation, data collection, and practice management.

• Help troubleshoot Availity, Office Ally, and other software issues.

• Organize Microsoft 365, Outlook, calendars, shared folders, and administrative documents.

• Support DocuSign, PandaDoc, and electronic intake workflows.

• Coordinate with software vendors and technical support teams when needed.

• Develop and maintain trackers, SOPs, checklists, and organized workflows.

• 4. Hiring, Onboarding & Marketing Support

• Post job openings, review applications, and assist with initial candidate screening.

• Schedule interviews and follow up with applicants.

• Track hiring documents, background checks, credentialing requirements, and employee onboarding.

• Maintain organized recruitment and employee records.

• Assist with advertising leads, inquiries, and basic marketing administration as needed.

• Requirements

• Experience in ABA therapy administration and/or medical billing, with a solid understanding of ABA workflows.

• Knowledge of ABA billing processes, including CPT codes, claims submission, authorizations, denials, and insurance follow-ups.

• Tricare West billing and authorization experience, including experience from other medical specialties combined with ABA billing knowledge.

• Experience with medical billing systems, insurance portals, and eligibility verification.

• Strong healthcare administrative experience, including scheduling, client communication, documentation, and follow-ups.

• Strong written and verbal English communication skills.

• Comfortable using email, phone, text, WhatsApp, and video calls for communication and training.

• Tech-savvy, resourceful, and able to learn new software and troubleshoot issues independently.

• Excellent organizational skills, attention to detail, reliability, and accountability.

• Ability to multitask, prioritize responsibilities, and work independently with minimal supervision.

Preferred Qualifications

• Direct experience supporting an ABA therapy practice in both administrative and billing functions.
• Experience with Office Ally, Motivity, and Availity.
• Familiarity with Blue Shield, Health Net, and Cigna/Evernorth insurance workflows.
• Experience with Microsoft 365, Outlook, Google Voice, DocuSign, or PandaDoc.
• Experience coordinating client intake, referrals, and onboarding.
• Background in recruitment coordination, staff onboarding, or healthcare practice operations.
• Experience developing SOPs, maintaining trackers, and improving administrative workflows.
• Bilingual in English and Spanish is a plus, but not required.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.