A3IM Field Account Manager

About the Role The A3IM Field Account Manager partners with customers to increase value, improve supplier relationships, reduce spend, optimize budgets, and improve operational efficiency. Through proven sourcing strategies, innovative technologies, market intelligence, and strong industry relationships, A3IM helps customers achieve sustainable savings and operational excellence. The Field Account Manager is responsible for developing and strengthening customer relationships while driving sales growth, program success, and customer satisfaction within assigned industrial accounts. This position serves as a trusted advisor to customers by identifying opportunities, supporting maintenance and project requirements, coordinating with strategic supplier partners, and delivering exceptional service. The ideal candidate possesses strong technical aptitude, excellent communication skills, and the ability to work effectively with customers, suppliers, and internal teams in a fast-paced industrial environment. This role requires regular interaction with instrumentation, maintenance, operations, and procurement personnel within chemical plants, refineries, and other industrial facilities. What You'll Do

• Build and maintain strong relationships with customer stakeholders and decision makers.
• Understand customer organizational structures, decision-making processes, priorities, and business objectives.
• Conduct regular customer visits, discovery meetings, and site walk-throughs to identify opportunities and address challenges.
• Serve as a trusted resource by providing timely, responsive, and reliable customer support.
• Document customer requirements, action items, and follow-up activities to ensure successful execution.
• Drive growth through the sale of products and collaborate with internal teams and supplier partners to ensure program success and customer satisfaction. What We're Looking For
• 5+ years industrial or instrumentation experience.
• Associate degree or equivalent.
• Valid driver's license.
• Strong communication and technical aptitude.
• Microsoft Office proficiency (Excel, Word, Outlook, Teams).
• Ability to work effectively with customers, suppliers, and internal teams in a fast-paced industrial environment.
• Regular interaction with instrumentation, maintenance, operations, and procurement personnel within chemical plants, refineries, and other industrial facilities.