3PL Program Manager

Job title: 3PL Program Manager

Location

Mexico State/Province/City: Ciudad de Mexico City: Mexico City Business Unit: Store Support Centre (SSC) Time Type: Full-time

Description & Requirements

who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team With the leadership and support of the Senior Manager, 3PL Management NAM, and in close partnership with regional fulfillment leadership teams, the 3PL Program Manager, Mexico owns the strategic and operational relationship with lululemon's 3PL distribution partner supporting Mexico. The role is accountable for driving operational performance, service excellence, contract and SLA governance, and continuous improvement across the outsourced distribution operation.

In addition to partner management responsibilities, this role leads cross-functional initiatives focused on operational optimization, solution development, process improvement, and capability enhancement.

core responsibilities

• Drive monthly, quarterly and annual performance reviews with the designated 3PL distribution partner supporting Mexico.
• Lead SOP creation, review and continuous improvement with the 3PL partner.
• Lead creation and annual revision of SLAs and contract governance.
• Lead evaluation and validation of operational solutions, process designs and service models.
• Support operational readiness and implementation activities for new capabilities and process changes.
• Lead cross-functional initiatives that improve cost, service, inventory accuracy and scalability.
• Partner with global teams and the 3PL partner to implement continuous improvement opportunities.
• Advise stakeholders on 3PL capabilities, constraints and solution options.

qualifications

• 5+ years distribution operations experience.

• 3+ years managing a 3PL provider.

• Experience leading operational improvement and implementation initiatives.

• Experience with solution design, optimization, SLAs and vendor governance

• Spanish and English proficiency required.

• must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.

• Possess an entrepreneurial spirit and continuously innovate to achieve great results.

• Communicate with honesty and kindness and create the space for others to do the same.

• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.

• Foster connection by putting people first and building trusting relationships.

• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

• Additional Notes

• Authorization to work in Mexico is required for this role.

• workplace arrangement This role is classified as In-Person under our SSC Workplace Policy:

• In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.

• End-of-description

• This position involves working in-person. The use of AI tools during the interview process is prohibited. Reasonable accommodation is available for qualified individuals with disabilities, upon request.