3P Network loss associate

IN 3P Network loss associate

Job Summary

The 3P Carrier Recovery & Claims Management Executive is expected to own end-to-end claims recovery from IN 3P carriers, including daily monitoring of Material Different Received (MDR) and Damage claims, coordinating with 3P carriers on evidence-based claim finalization, driving dispute resolution to closure, stakeholder management within and outside Amazon, rolling out new recovery SOPs, and publishing Daily/Weekly recovery reports. The job requires someone who has a larger picture of financial leakage minimization in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns in claim data, scrutinizing evidence for dispute resolution, and foreseeing the financial implications of unrecovered entitlements.

Key job responsibilities

Roles and Responsibilities

• 1. Extract claims data/evidence/Video footage from internal systems and follow SOPs to prepare Daily/Weekly recovery reports tracking claim status, dispute aging, and recovery trends.
• 2. Online /Face to face coordinate with 3P carriers via calls, emails, ,meetings and evidence-sharing to finalize MDR and Damage claims and drive timely recovery. Resolve disputes by working with them
• 3. Trigger audits and evidence collection for disputed claims, ensuring carrier accountability for 3P-dependent losses.

• A day in the life

• Daily Activities: 3P Carrier Recovery & Claims Management Executive

• Data Extraction & Reporting – Extract MDR and Damage claims data from internal systems, update recovery trackers, and publish Daily/Weekly reports on claim status, dispute aging, and recovery progress

• Carrier Coordination – Initiate outbound calls/emails to 3P carriers (DLV, SFX, etc.) for claim follow-ups, share evidence packages (PODs, scan data, images), and drive pending claims to closure.

• Dispute Resolution – Negotiate with carrier counterparts on rejected/contested claims, document responses, and escalate aging disputes breaching SLA to leadership with root cause summary.

• Audit & Evidence Validation – Audit new MDR/Damage incidents for claim eligibility, validate evidence completeness (scan records, weight discrepancies, images), and coordinate with field teams.

• Basic Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics

• Experience with Excel

• Preferred Qualifications

• Experience with SQL

• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job details

• IND, KA, Bengaluru

• IND, KA, Virtual

Fulfillment & Operations Management