About this role
About the Role The Supervisor, Distribution Center Operations (B2B) leads and coordinates a fast-paced distribution center team to ensure accurate orders, strong service, and operational efficiency for Mattel's retail, wholesale, and business customers. This role focuses on order fulfillment, inventory accuracy, and service execution in support of Mattel’s business objectives, reporting to the Associate Manager, 2nd Shift B2B Operations in Jonestown, PA. What You'll Do
- Supervise, coach, and develop team leads and associates supporting B2B distribution and fulfillment operations.
- Coordinate and manage daily workflow to ensure timely processing of customer orders, prioritizing safety, quality, accuracy, and service.
- Leverage Warehouse Management Systems (WMS), transportation systems, and reporting tools to plan staffing, monitor order flow, and adjust priorities based on customer demand and operational requirements.
- Ensure all customer orders are picked, packed, staged, and shipped accurately while meeting routing, compliance, and service requirements.
- Monitor and drive performance against key operational metrics.
- Lead training and development initiatives to ensure teams are equipped to meet evolving business demands and operational goals.
- Promote a culture of accountability, continuous improvement, operational excellence, and customer service throughout the distribution center.
- Ensure compliance with Mattel policies, procedures, quality standards, and safety requirements while maintaining a positive, inclusive, and engaging work environment.
- Partner with People & Culture (P&C) and site leadership to address employee relations, engagement, talent development, and performance management.
- Collaborate cross-functionally with Inventory Control, Transportation, Planning, Customer Service, and other support functions to resolve order and fulfillment issues and improve service levels.
- Support peak season planning, promotional activity, new product launches, and volume surges to ensure operational readiness and execution excellence.
- Lead or participate in continuous improvement initiatives focused on productivity, quality, cost reduction, process optimization, scalability, and customer satisfaction.
- Ensure adherence to retailer compliance requirements, shipping schedules, and customer-specific operating procedures to minimize chargebacks and maximize service performance.
- Drive operational discipline through standard work, daily management systems, root cause analysis, and problem-solving methodologies to improve efficiency and service outcomes.
- Be able to handle multiple tasks simultaneously while meeting Mattel and customer requirements and deadlines; collaborate with employees, leads, supervisors, and management.
- Build and maintain functional and cross-functional partnerships; demonstrate strong written, reading, and verbal communication. What We're Looking For
- Leadership and supervisory experience in a warehouse or logistics environment; ability to coach and develop teams.
- Strong written, reading, and oral communication skills; proficient in creating and interpreting reports.
- Proficiency with Warehouse Management Systems (WMS) and other logistics tools; data-driven decision making.
- Ability to manage multiple tasks, adapt to changing priorities, and work cross-functionally with Inventory Control, Transportation, Planning, and Customer Service.
- Commitment to safety, quality, and service; results-oriented and customer-focused.
- Experience in a fast-paced, B2B distribution environment preferred.
- Bilingual (Spanish) preferred.
- Availability for 2nd shift operations in Jonestown, PA. Nice to Have
- Bilingual (Spanish) preferred