2nd Shift Outbound Operations Supervisor - 3:30pm Start

2nd Shift Outbound Operations Supervisor - 3:30pm Start

Job Summary

An Operations Supervisor with continuous improvement experience is responsible for overseeing daily operations while driving process improvements to enhance efficiency and productivity. This role is essential for maintaining operational efficiency and fostering a culture of continuous improvement within the organization.

Core Responsibilities:

• Team Leadership: Supervise and support the operations team, ensuring tasks are completed efficiently and safely.
• Process Improvement: Identify areas for improvement and implement strategies using Lean, Six Sigma, or other methodologies.
• Performance Monitoring: Track key performance indicators (KPIs) and analyze data to recommend process changes.
• Training and Development: Provide training and mentorship to team members on continuous improvement tools and techniques.
• Compliance: Ensure all operations comply with company policies and safety standards
• Manages teammate time, attendance, and schedules (work shift, vacation) for assigned functional area(s)
• Provides proactive performance feedback to teammates within assigned functions, assisting teammates, providing coaching and corrective action where needed
• Oversees assigned functions’ training, ensuring teammates receive appropriate training for their assigned job functions. Makes succession planning recommendations, assisting in identifying, attracting, developing, coaching, and retaining talent
• Responsible for achievement of assigned functions’ Key Performance Indicators in the areas of Safety, Quality, Productivity, and Turnover
• Makes recommendations and implements customer service for assigned functions, resolving issues relating to service quality, pick pack and ship requirements, and deliveries. Coordinates with local Account Management team, Transportation, Client Engagement Center (CEC), and Corporate Operations as needed
• Supports and implements the conversion of new customers at the DC to ensure successful implementation of new business
• Supervises assigned functions’ adherence to company developed SOP’s / WI’s for warehouse management and transportation

Qualifying Expereince:

• Bachelor’s degree preferred
• 3 or more years of professional supply chain or warehouse operations experience exhibiting leadership capability, preferably within the healthcare/medical/medical device industry
• Knowledge of supply chain management, logistics, distribution, and/or warehouse management best practices.
• Ability to work fast and effectively within a matrix environment.
• Demonstrated leadership potential and people management skills with an ability to lead, coach and mentor all levels of teammates.
• Proven team building skills, both internal and external, with the ability to motivate and direct the work of others.
• Proven ability to analyze and conclude; ability to apply Continuous Improvement Methodologies and to standardize processes across multiple sites and functions.

Preferred Qualifications

• Leadership: Experience leading a team in a fast-paced environment.
• Communication: Excellent communication and interpersonal skills.
• Certifications: Lean Six Sigma certification or similar credentials would be a plus.
• Technical Skills: Proficiency in data analysis and process mapping tools