About this role
Job Title:
2026 Training and Quality GVPAD – Sr Quality Evaluator/Trainers
Job Description
As of April 22, 2025, this job posting is for:
Hybrid Trainer opening in Makati Ayala North Exchange. Onsite Sr Quality Evaluator for Cebu
Sr Quality Evaluator
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
Trainer II
The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program.
Location
PHL Quezon City - Tera Tower 20th Floor
Language Requirements:
Time Type: