About this role
Job Purpose
- Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues.
- Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank.
Key Accountabilities
- Perform call to delinquent customers and monitor repayments.
- Proactive in managing cases to resolve the NPLs and maximise recovery.
- Assess rescheduling/settlement requests.
- Adhere to Enterprise Singapore’s loan monitoring and write-off requirements.
- Update system/database for reporting and tracking purposes.
Responsibilities
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Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement.
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Be well-versed in own team process and functions.
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Manage a portfolio of delinquent cases and/or NPLs:
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Get customers to settle overdues
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Negotiate repayment terms with customers
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Obtain approval for recall of loans, repayment plans, or write-off
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Monitor repayment plans
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Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral.
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Liaise with Enterprise Singapore and Credit Insurers on claim submission.
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Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt etc….
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Update system/database.
Requirements
- Diploma holder and above in any related field.
- Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered.
- Knowledge/experience in collection and/or customer service will be an advantage.
- Basic knowledge of banking and financial products.
- Proficient in Microsoft Office applications.
- Team player with good communication and interpersonal skills.
Location
DBS Asia Central
Job:
Schedule:
Contract (Fixed Term)
Employee Status:
Full time