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Welcomer
Pullman
onsiteGBP 16 / hour
Pullman London St Pancras, London, United Kingdom Posted Sep 17, 2026
About this role
Job Description
Main responsibilities
- Welcomes all guests as soon as they arrive with care and attention, with a personalised approach
- Is proactive, anticipates guests needs and looks for suitable solutions
- Conveys the hotel image and promotes company’s loyalty programme
- Assists as required with the solving of any guest feedback and is able to handle them in an efficient and satisfying manner
- Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
- Carries out all operations concerning guests arrival and departure in compliance with payment procedure
- Informs guests about formalities, any special conditions relating to their stay and the services available
- Actively contributes to the qualitative and quantitative targets of the department
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