Voice of the Client and Outcomes Analyst
About this role
Voice of the Client and Outcomes Analyst
The UKPI Voice of the Client and Outcomes Analyst is responsible for gathering, analysing, interpreting and presenting actionable insights from client feedback, sentiment across various channels, client journey and behavioural data to measure and enhance our overall client experience. This role requires a keen analytical mind, excellent communication skills, collaboration, a passion for understanding what drives client satisfaction, loyalty, and outcomes with the desire to drive making meaningful change.
Main Responsibilities
- Own survey questions, collect and analyse and present client feedback and behaviours from client contact, complaints, QA, surveys, market insights, online reviews, social media, and other touchpoints across client journeys.
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