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MA
Virtual Care Veterinary PT Technician - Teletriage
Modern Animal
remoteUSD 23 - 26 / hour
Remote
About this role
Virtual Care Veterinary PT Technician - Teletriage
What You’ll Be Doing:
- Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being
- Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information
- Review medical records to understand patient history and provide informed guidance
- Document clearly and accurately in patient records using veterinary terminology
- Verify and process prescriptions, ensuring appropriate follow-up for client requests
- Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video
- Follow protocols, maintaining consistency while adjusting to each unique case
- Collaborate cross-functionally, providing feedback to improve processes and systems
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