Vice President, Global Customer Experience & AI-Powered Support
About this role
Vice President, Global Customer Experience & AI-Powered Support
Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.
The Opportunity
Lead Zendesk’s global customer support organization as we define the future of AI-powered customer experience.
This is not a traditional support leadership role. You will build and govern a global, AI-orchestrated support model that combines intelligent automation, expert human support, knowledge operations, and premium services to deliver exceptional customer outcomes, improve retention, and establish Zendesk as the industry benchmark for AI-native CX.
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