Trust & Risk Agent
About this role
Job title: Trust & Risk Agent
The Whatnot Trust & Risk team is a high-impact team that ensures Whatnot is a safe and trusted platform for our buyers and sellers. As a Trust & Risk Agent you will work as the front-line support, assisting customers with escalated & emergency issues related to the Whatnot platform.
- Provide inbound email support for users experiencing trust and safety issues
- De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety
- Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction
- Serve as the escalation point for issues requiring nuanced understanding of language and culture
- Work with other departments to research and resolve open questions
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