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Training and Knowledge Manager
TeKnowledge
onsite
Lagos, Nigeria Posted Jul 2, 2026
About this role
Training and Knowledge Manager
Overview
- We're seeking a Training and Knowledge Manager to lead the development, delivery, and governance of training programs and knowledge management systems across the organization.
- This role ensures that operations staff—from frontline support to back-office functions—are well-equipped with the skills, knowledge, and tools they need to perform efficiently, consistently, and in alignment with business objectives.
- The successful candidate will collaborate closely with subject matter experts, product and technology teams, and process/service owners to keep training and knowledge materials accurate, relevant, and aligned with evolving business processes.
Responsibilities
- Design, lead, and continuously improve the training strategy for operations teams, aligned with business goals, service standards, and regulatory requirements.
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