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Trainer - Voice and Accent
Guidehouse
onsite
Chennai, Tamil Nadu, India Posted Sep 7, 2026
About this role
Trainer - Voice and Accent
What You Will Do:
- Conduct voice and accent training sessions for both new hires and existing employees.
- Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
- Assist employees with English language development and improvement of communication skills.
- Coach new hires during pre-process and communication training phases.
- Support ongoing development through on-floor feedback and refresher sessions.
- Calibrate with Quality and Operations teams to promote continuous improvement.
- Customize training content based on individual and team needs.
- Maintain training records, prepare progress reports, and share insights with stakeholders.
- Monitor calls and provide feedback to agents on the floor.
- Stay updated with industry trends and training techniques.
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