Telesales Representative – Inbound
About this role
Telesales Representative – Inbound
Role Overview
Based in Lagos on a hybrid schedule and reporting to the Telesales Team Lead, the Telesales Representative – Inbound sits within M-KOPAs Customer Retention group. You'll be the voice customers hear when they're ready to grow — helping them upgrade devices, access new services, and make the most of their M-KORA relationship. This is sales, retention, and customer success rolled into one.
What Makes This Different
Most Telesales roles are about moving units. This one is about moving lives. When an M-KOPA customer calls, they may be weighing a decision that genuinely changes their financial trajectory; a better phone, access to credit, a tool that helps them earn more. Your job isn't to close a sale. It's to help someone make a decision that's right for them, and trust that the impact speaks for itself.
What You'll Do
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