Telecommunication Agent
About this role
Telecommunication Agent
Job Description Deliver exceptional telephone service by answering all guest calls in a professional, warm, and courteous manner. Communicate effectively with all hotel departments to ensure seamless service delivery and guest satisfaction. Handle guest inquiries, requests, and concerns promptly, consistently exceeding guest expectations. Greet guests by name in accordance with Rixos brand standards and provide a personalized service experience. Maintain comprehensive knowledge of hotel facilities, services, promotions, and local attractions to assist guests effectively. Utilize the Fidelio guest profile system to understand guest preferences and enhance personalized service. Process and record long-distance call vouchers accurately, ensuring all documentation is completed in accordance with hotel procedures.
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