Technical Support Tech I
About this role
Technical Support Tech I
Location: Seattle, Washington (Onsite)
Role Overview
We are seeking a Technical Support Technician to provide support to end users on a variety of issues. This role identifies, researches, and resolves technical problems by responding to telephone calls, emails, and personnel requests. The position involves documenting, tracking, and monitoring problems to ensure timely resolution.
Key Responsibilities
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Provide technical support and troubleshooting to end users.
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Identify, research, and resolve technical problems.
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Respond to service requests received via telephone, email, and other channels.
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Document, track, and monitor issues to ensure a timely resolution.
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Follow pre-established guidelines and instructions to perform job functions.
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Required Qualifications
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Education: An associate's degree in a related area may be required.
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