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Technical Support II

Everforth Apex
onsite
Saint Louis, Missouri

About this role

Technical Support II

Location: Saint Louis, Missouri (onsite)

Duration: 10 months

Role Overview

This position is for an ATM Operations L1 Support Analyst responsible for the day-to-day operations of the technology platform. The role involves identifying potential production failure scenarios, creating incident and enhancement tickets, and communicating with internal operations teams. The analyst will take ownership of escalations, performing troubleshooting, analysis, and resolution using query and programming skills.

Key Responsibilities

  • Manage day-to-day operations of the technology platform, with a focus on ATM support.
  • Perform problem and incident management, including creating tickets in a tracking system.
  • Conduct troubleshooting, analysis, research, and resolution for technical escalations.

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