Technical Support Agent (L2)
About this role
Technical Support Agent (L2) at Influx
About the role
We are seeking a dedicated and experienced Technical Support Agent to join our team. In this role, you will play a vital part in providing advanced technical support, performing deep-dive investigations into complex system behavior, and ensuring an exceptional standard of customer satisfaction. As a technical agent, you will bridge the gap between our customers, Engineering, QA, Infrastructure, and Product teams, translating complex technical challenges into clear solutions and actionable engineering insights.
Key Responsibilities
- Technical Analysis & Troubleshooting: Execute pre-approved fix procedures, including service restarts, MR merges, storage management, and capacity adjustments within documented guidelines.
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