Technical Supervisor (After-Sales Service)
About this role
Description
Overview
We are hiring a Technical Supervisor to be responsible for the technical support, supervision, and effective management of the After-Sales Service Department. The role will oversee technical operations, establish and implement repair standards and procedures, lead the diagnosis and resolution of major and complex faults, and ensure the quality, efficiency, and safety of repair services. The Technical Supervisor will manage the daily activities, performance, training, and development of technical personnel while working closely with the Spare Parts, Customer Service, Service Center, and Quality teams to optimize service processes, control repair costs, improve First-Time Fix Rate (FTFR) and Customer Satisfaction (CSAT), and ensure efficient, professional, and compliant after-sales service operations.
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