Technical Account Engineer
About this role
Technical Account Engineer
What You Can Expect
As a Technical Account Engineer on the Elite customer team, you serve as the primary technical expert and escalation point for Zoom's most complex voice, video, and unified communications challenges. Day to day, you partner with engineering, Client Services, Technical Account Management, and Sales to diagnose issues from first report through resolution, using advanced tools including log analysis, packet captures, and SIP traces. This role sits at the intersection of technical depth and customer impact, offering a genuine opportunity to build expertise across Zoom's UC and CC ecosystem while keeping some of the company's most critical customers running.
About the Team
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