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Team Leader: Contact Centre
Nedbank
Full-time
Umhlanga Rocks, Durban Full-time Posted Sep 17, 2026
About this role
Job title: Team Leader: Contact Centre
Overview
NEDBANK IS HIRING: Team Leader: Contact Centre
Requirements
- Matric / Grade 12
- NQF Level 5 FAIS qualification
- RE1 Certificate
- 2+ years Team Leader/leadership experience in banking or insurance
Responsibilities
- Lead and manage contact centre operations to ensure service levels and performance metrics are achieved
- Coach and develop team members, implement process improvements, and escalate issues as needed
- Collaborate with cross-functional teams to drive customer experience and operational efficiency
Benefits
- None specified in the posting
Notes:
- Closing Date: 24 September 2026
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