Team Lead
About this role
FirstSource Healthcare – Team Lead
Job description: FirstSource Healthcare has immediate full time Work from Home positions available as Team Lead. We are seeking a dynamic and motivated Team Lead to join our vibrant team and drive operational excellence across our service and hospitality environments. In this pivotal role, you will inspire and manage a team of dedicated staff, ensuring seamless execution of daily operations, exceptional guest experiences, and efficient event management.
Key Responsibilities
- Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA. Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters.
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