Support & Integration Engineer
About this role
Support & Integration Engineer
Glovo - We are a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America, and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the...
What You'll Do
- Production support and investigation
- Own the technical support queue: triage incoming issues, establish severity, and set expectations with the client
- Investigate failed, stuck, or missing transactions end to end — request logs, session traces, transaction records, provider calls, webhook deliveries — and produce a clear root cause
- Distinguish client integration errors from platform defects, and say so plainly with the evidence behind it
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