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Supervisor, Customer Service (HK & KR)

Alcon
onsite
Selangor, Malaysia Posted Sep 7, 2026

About this role

Supervisor, Customer Service (HK & KR)

Job Profile Summary

Responsible for pre-sale and post-sale customer service and support, covering both technical and non-technical assistance across various customer segments including businesses and end-consumers. Tasks include remote customer service through phone, online chat, or text, as well as direct support in call centers and distribution or repair centers. Duties extend to analyzing and resolving customer issues, acting as a mediator between customers and the production or distribution teams for specific orders, and offering both technical and non-technical support in person. Compensation for individuals in this position does not rely on sales targets but rather on providing effective customer service.

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