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Supervisor, ACCESS
Aledade
remote
Remote, United States
About this role
Supervisor, ACCESS
- Do you have hands-on operational experience using call center platforms and telephony systems to direct team workflows and manage inbound/outbound queues?
- Briefly describe your experience leading, coaching, and managing a remote outreach or call center team. How do you conduct 1:1 coaching and handle performance issues to maintain high engagement and accountability?
- Can you share a specific example of a time you analyzed team productivity or operational KPI data (e.g., contact rates, conversion rates, or queue bottlenecks) and turned those insights into an actionable workflow improvement?
- Are you available to work shift schedules aligned with Eastern Standard Time (EST), including occasional evening and Saturday coverage as needed?
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