Stakeholder and Customer Liaison Manager
About this role
Stakeholder and Customer Liaison Manager
As a Customer and Stakeholder Manager, you'll be working within the Southern Water AMP8 framework team, supporting them in delivering excellent customer service and stakeholder engagement across the programme. Your day to day will include:
- Leading customer and stakeholder engagement across the framework and developing a Customer Liaison Officer team
- Managing customer enquiries, complaints, claims and service issues to achieve clear outcomes
- Coordinating communications across Kier, Southern Water and external stakeholders
- Monitoring customer performance and emerging risks, providing insight and recommendations to senior leadership
- Working with project teams to minimise customer impacts and embed customer-focused behaviours
What are we looking for?
This role of Customer and Stakeholder Manager is great for you if:
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