Sr Technical Support Associate
About this role
Sr Technical Support Associate
SAN LUIS POTOSÍ, SLP, Mexico
(Hybrid)
Job Description
Be part of a team that solves complex technical problems for the customer and Learn to apply highest standards of customer support. Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Help desk.
You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.
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